Your important rights and responsibilities are:

• You are entitled to a copy of the written estimate when your mover prepares it. That written estimate should carry all charges, including transportation, accessorial, and advance charges
  
• Always keep in mind that if you receive an estimate from a household goods broker, the mover may not be required to accept the estimate
  Your chosen mover should specify the mode of payment. Payment modes may include, hard cash, certified check, money order, cashier's check or a specific credit card
  
• Before loading your household goods and furniture, make sure that your mover may not amend an estimate of charges
  You should be prepared to pay at delivery the cost of any additional services you requested after the contract was executed and not included in the estimate
  
• Your chosen mover is entitled to charge you for providing a binding estimate. Thus, binding estimate must clearly describe the shipment and all the provided services
  
• Your mover should retain a copy of each binding estimate as an attachment to the bill of lading
  
• Your mover is not allowed to charge you for giving a non-binding estimate
  
• Your mover must provide reasonably accurate non-binding estimates
  
• Your mover must prepare a written record of its amended date or period for delivery
  
• Your mover must maintain a record of all notifications to you as part of the records of your shipment.

click here for a more detailed overview of your Rights and Responsibilities.